Customer Service Adviser - Shrewsbury

Our client, a family run well established Shrewsbury based company, requires a Customer Service Adviser on a temporary to permanent basis.  This role can be term time only if suits ideal candidate.

The successful candidate will be required to work as a team liaising with customers via the telephone.

Key Responsibilities:

• Receiving orders via the telephone
• Processing orders onto the computer system
• Entering Purchase orders onto the computer
• Making outgoing telephone calls to confirm orders for next day delivery.
• Cash handling
• Query Resolution
• Making outbound calls, building relationships with clients, advising of products / services etc.

Person Specification:

• Excellent communication skills.
• Excels at building rapport
• Computer literate in Word, Excel, Outlook, PowerPoint, CRM or similar.
• Organisational skills
• Be able to work in a fast paced environment.
• Attention to detail.
• A willingness to learn new skills quickly.
• Flexible attitude and attention to detail with a strong emphasis on team work.

In return our client is offering:

• A very pleasant working environment (with parking)
• An hourly range of £9.50 per hour
• Hours of work are Monday to Friday 9.30 - 3.30pm (hours negotiable)
• The successful candidate has the option of working term time only.