Sales Order Administrator - Leicester

An exciting opportunity to join a leading national supplier of heating systems, specialising in underfloor heating and press plumbing products. They pride themselves on providing high quality components, first-class customer service, and technical knowledge to their customers.

Sales Order Administrator Role:

Our client is currently recruiting for a full-time office-based sales order administrator to work within a small fast paced team.  The successful candidate will oversee customer accounts, processing orders, providing support to clients and act as the central point of contact to the sales team.

Responsibilities:

• Accurately process sales orders to ensure customer delivery and collection requests are actioned correctly and efficiently.
• Providing B2B customer service support via telephone and emails
• Handle and resolve customer delivery enquiries and organise collections from customers
• Deal with customer invoice queries, returns, credit, and debit notes effectively to ensure the company minimises payment delays
• Booking on quote enquires and sending completed estimates to customers
• General office administration such as ordering stationary, branded marketing, workwear, and warehouse consumables
• Maintain and review the customer company systems to ensure customer information is correct and up to date.
• Closely work with and support all departments within the business to ensure first class customer support.
• Build positive and effective working relationships with all customers - internal and external.

The ideal Sales Order Administrator will possess the following skills / experience:

• Proficient on IT systems
• Excellent time management
• Professional phone manner
• Experience in a similar role is beneficial
• Strong Administration skills
• Inquisitive with an eye for detail
• Previous sales order processing and customer services experience is essential but full training will be given.

Package:

• Salary - £25k -£30k per annum
• Hours of work - Monday to Thursday 8:00am – 4:00pm, Friday 8:00am – 3:30pm
• On a Friday lunch is supplied by our client
• 25 Days Holiday plus Banks